Frequently asked questions

Simply send your enquiry by email to info@heide-reisen.de or via the contact form – with your preferred dates and a few details about your group. I usually get back to you within one to two business days, and we settle everything else in a personal phone call. The booking only becomes binding once we've spoken and you've confirmed.

Because every trip is different. I put each programme together with you – matched to your interests, travel dates and group size. A short conversation is worth more than an off-the-shelf PDF.

Yes, very much so. The groups are small and personal anyway – you'll know everyone after the first dinner together. Solo travellers are the rule here, not the exception.

If a tour doesn't reach the minimum number of participants, I let you know as early as possible before the planned date. Any payments already made are of course refunded in full.

Most tours start in Sibiu (Hermannstadt) or Brașov (Kronstadt) and their surroundings – the two cities with the most to tell about Transylvania. The exact starting point depends on the programme.

It's best to book your flight yourself, usually to Sibiu or Cluj – that way you stay flexible on times and airline. If you'd like help, I'm happy to support you with the booking for a small service fee (€20 per person). Pick-up on arrival is arranged individually as part of your programme.

I deliberately keep groups small and private – usually up to 7 or 8 people. That leaves room for questions, conversation and the odd spontaneous detour.

All tours and city walks are conducted in German. I organise them, and they're led on the ground by German-speaking local partners who know Transylvania inside out.

Normal everyday fitness is entirely enough for the classic culture and city tours. A bit more stamina helps on tours with a hiking element, such as around Lake Bâlea – though even there the stages are planned at a relaxed pace.

Exactly what's included – accommodation, local transfers or guided tours, for example – is listed separately for each programme, as the trips differ. Not included, as a rule, are entrance fees, drinks and personal expenses.

A 50% deposit is due once the booking is confirmed; the remaining balance is settled by individual arrangement before departure.